Customer Support Representative - Charlottesville Office

Location: Charlottesville, VA

Department: Customer Support

Type: Full Time

Min. Experience: Entry Level

Zola is looking for upbeat, organized, and empathetic individuals to join our team as a Customer Support Representative. As an agent, you will help newly engaged and recently married couples navigate the intricacies of their wedding planning experience as well as provide support for their wedding guests, family and friends.

 

This role will be based in Charlottesville, Virginia, in our Downtown Mall office. This is a full-time (40 hrs/wk) position and requires you to work one day during the weekends and most US holidays. Our hours of operation are 9:30am - 10:00pm EST Monday - Friday and 9:30am - 6:00pm Saturday and Sunday.

 

A love of weddings is appreciated!

 

Responsibilities:

  • Manage incoming phone calls, emails, voicemails and follow up contacts as a part of our larger CS team.
  • Continuously brainstorm ways to improve our customers' experience.
  • Work on projects that support company wide goals and initiatives.
  • Be an empathetic ear as couples navigate what is one of the most joyful and exciting, yet stressful experiences of their life!


 

Qualifications:

  • Bachelors Degree
  • The ideal candidate should have at least 6 months experience in e-commerce, customer service, retail, hospitality or a related industry. This isn’t your typical call center gig, so we welcome diverse work backgrounds!  
  • Must have strong, friendly, and upbeat verbal and written communication skills.
  • Ability to remain cool, calm, collected and organized, even in times of high volume
  • Ability to empathize is a must - wedding planning can be a stressful time, and your role is to be a problem-solver, advocate, and concierge for the newly engaged couple and their wedding guests.
  • Must be proficient with computers and able to learn new programs quickly. Mac experience preferred.
  • Knowledge of the the wedding industry is a big plus - as the first point of contact for our customers and registrants, we want someone who is familiar with our couples' wants and needs!
  • Acute attention to detail is a must.
  • Ability to represent Zola and be the voice of the company while handling customers in a professional manner.

Only serious and qualified candidates will be considered. If you think you'd make a great addition to the Zola Team, please reply with your cover letter and resume.


 

ABOUT ZOLA

At Zola, we are building a smarter wedding registry. We are an early-stage, VC-funded consumer technology startup based in New York City. Launched in October 2013, we have quickly become the fastest-growing wedding registry in the United States. Founded by many of the early team members from Gilt Groupe, we are focused on creating a new kind of e-commerce experience that addresses a huge market — wedding gifts by reimagining the wedding registry for modern engaged couples and their guests. Our team brings deep experience from working on award-winning e-commerce sites and mobile apps in past roles at Gilt Groupe, Amazon, J.Crew, Bloomingdale’s, Rent The Runway, Goldman Sachs, Morgan Stanley, Yahoo, Chloe + Isabel, and Host Committee.

More about the team:

https://www.zola.com/about

Recent press:

https://www.zola.com/press

 

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