Customer Support Representative - Charlottesville Office

Location: Charlottesville, VA

Department: Customer Support

Type: Full Time

Min. Experience: Entry Level

Zola is looking for upbeat, organized, and empathetic individuals to join our team as a Customer Support Representative. As an agent, you will help newly engaged and recently married couples navigate the intricacies of their wedding planning experience as well as provide support for their wedding guests, family and friends.

This role will be based in Charlottesville, Virginia, in our Downtown Mall office. This is a full-time (40 hrs/wk) position and requires you to work one day during the weekends and most US holidays. Our hours of operation are 9:30am - 10:00pm EST Monday - Friday and 9:30am - 6:00pm Saturday and Sunday.

A love of weddings is appreciated!


  • Manage incoming phone calls, emails, voicemails and follow up contacts as a part of our larger CS team.
  • Continuously brainstorm ways to improve our customers' experience.
  • Work on projects that support company wide goals and initiatives.
  • Be an empathetic ear as couples navigate what is one of the most joyful and exciting, yet stressful experiences of their life!


  • Bachelors Degree
  • The ideal candidate should have at least 6 months experience in e-commerce, customer service, retail, hospitality or a related industry. This isn’t your typical call center gig, so we welcome diverse work backgrounds!  
  • Must have strong, friendly, and upbeat verbal and written communication skills.
  • Ability to remain cool, calm, collected and organized, even in times of high volume
  • Ability to empathize is a must - wedding planning can be a stressful time, and your role is to be a problem-solver, advocate, and concierge for the newly engaged couple and their wedding guests.
  • Must be proficient with computers and able to learn new programs quickly. Mac experience preferred.
  • Knowledge of the the wedding industry is a big plus - as the first point of contact for our customers and registrants, we want someone who is familiar with our couples' wants and needs!
  • Acute attention to detail is a must.
  • Ability to represent Zola and be the voice of the company while handling customers in a professional manner.

Only serious and qualified candidates will be considered. If you think you'd make a great addition to the Zola Team, please reply with your cover letter and resume.

About Zola:

Zola is the fastest growing wedding company in the country. We're reinventing the wedding planning and registry experience to make the happiest moment in our couples' lives even happier. From engagement to wedding and decorating your first home, Zola is there, combining compassionate customer service with modern tools and technology. All in the service of love.
Headquartered in New York City, our team brings deep experience working on beautiful, award-winning e-commerce sites and mobile apps in past roles at Gilt Groupe, Yahoo, Amazon, J.Crew, Rent The Runway, Goldman Sachs, among many others. In 2017 the Wall Street Journal named Zola a top 25 Tech Company to Watch, and Forbes named Zola a Next Billion-Dollar Startup.

More about the team:

Recent press:


Apply for this Position
* Required fields
First name*
Last name*
Email address*
Phone number*

Attach resume as .pdf, .doc, .docx, .odt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*