Operations - Vendor + Order Management Associate

Location: New York, NY

Department: Operations

Type: Full Time

Min. Experience: Entry Level

Company Overview

Zola is a funded consumer technology startup based in New York City that launched successfully in October of 2013.

Founded by many of the early team members from Gilt Groupe, we are focused on creating a new kind of e-commerce experience that addresses a huge market.

Our mission? To re-invent the Wedding Registry for the modern couple. 

Our team brings deep experience from working on beautiful, award-winning consumer ecommerce sites and mobile apps in past roles at Gilt Groupe, Gilt Taste, Twitter, Chloe + Isabel, Yahoo, Rent the Runway and Host Committee.

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We are looking for an upbeat, organized, and empathetic individual to join our Operations Team as a Vendor + Orders Support Representative. 

You will work closely with all members of the Operations Team. A love of weddings is appreciated!

Position Hours: 

This is a full-time position based out of our NY HQ.

Responsibilities include: 

- Facilitate the flow of orders to Vendors

- Support Vendors in using our Order Management System

- Communicate with Customers having Order issues 

- Continuously brainstorm ways to improve our customers' and vendors' experiences 

Qualifications 

- Bachelors Degree 

- The ideal candidate will have at least six months of experience in ecommerce.

- Must have strong, friendly, and upbeat verbal and written communication skills. 

- Ability to remain cool, calm, collected and organized, even in times of high volume

- Ability to empathize is a must - wedding planning can be a stressful time, and your role is to be a problem-solver, advocate, and concierge for the newly engaged couple and their wedding guests. 

- Must be proficient with computer and able to learn new programs quickly.

- Knowledge of the the wedding industry is a big plus - as the first point of contact for our customers and registrants, we want someone who is familiar with our couples' wants and needs!

- Acute attention to detail is a must. 

- Ability to represent Zola and be the voice of the company while handling customers in a professional manner. 

Only serious and qualified candidates will be considered. If you think you'd make a great addition to the Zola Team, please reply with your cover letter and resume. 

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