Operations - Vendor + Order Management Associate

Location: New York, NY

Department: Operations

Type: Full Time

Min. Experience: Entry Level

Company Overview

Zola is a funded consumer technology startup based in New York City that launched successfully in October of 2013.

Founded by many of the early team members from Gilt Groupe, we are focused on creating a new kind of e-commerce experience that addresses a huge market.

Our mission? To re-invent the wedding industry for the modern couple. 

Our team brings deep experience from working on beautiful, award-winning consumer ecommerce sites and mobile apps in past roles at Gilt Groupe, Gilt Taste, Twitter, Chloe + Isabel, Yahoo, Rent the Runway and Host Committee.


We are looking for an upbeat, organized, and empathetic individual to join our Operations Team as a Vendor + Orders Support Representative. 

You will work closely with all members of the Operations Team. A love of weddings is appreciated!

Position Hours: 

This is a full-time position based out of our NY HQ.

Responsibilities include: 

- Facilitate the flow of orders to vendors

- Focus on speed and accuracy of fulfillment in order to improve the customer experience

- Identify key performance issues and work with associated departments and/or vendors to resolution

- Communicate with customers having order issues 

- Continuously brainstorm ways to improve the vendor and customer experience  


- Bachelor’s Degree 

- Detail-oriented with strong analytical and problem-solving skills

- Six months of experience in ecommerce, vendor/order management experience preferred

- Strong written and interpersonal communication skills; must be able to communicate effectively

- Excellent PC skills, including but not limited to MS Excel

- Knowledge of the wedding industry is a big plus - we want someone who is familiar with our couples' wants and needs!

- Ability to represent Zola and be the voice of the company while handling vendors in a professional manner. 

- Willingness and desire to go the extra mile Zola customers

Only serious and qualified candidates will be considered. If you think you'd make a great addition to the Zola Team, please reply with your cover letter and resume. 

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