Junior Fraud Analyst

Location: New York City, NY

Type: Full Time

Min. Experience: Student (College)

Zola is looking for an upbeat, organized, exceptional, and analytical individual to join our Operations Team as a Junior Fraud Analyst. You will work closely with all members of the Operations Team. Named by the Wall Street Journal as one of New York City’s fastest growing tech startups of 2017, we are rapidly growing. This position provides an exciting opportunity to work within a multi-million dollar marketing budget to deliver high-impact results at a fast-growing start-up. A love of weddings is appreciated! 

This is a full-time position based out of our NY HQ.

About the position:

We are looking for a fraud analysts to review orders and transactions and identify fraud attempts. While we employ a suite of automated tools to review accounts and transactions, human insight and intuition is necessary to identify patterns in some cases.

Responsibilities: 

  • Review transactions and accounts daily for attempted fraud
  • Monitor accounts for referral or promo abuse
  • Respond to chargebacks and disputes
  • Create daily, weekly and monthly reports of trends and fraud activity
  • Collaborate with our internal engineering team and external partners to drive improvements in systems
  • Keep a pulse on industry trends and fraud tactics

Required Qualifications:

  • Must have strong, friendly, and upbeat verbal and written communication skills. 
  • Ability to remain cool, calm, collected and organized, even in times of high volume
  • Problem-solving, decision making and relationship-building abilities
  • Analytical skills and exceptional attention to detail
  • Intermediate/Advanced proficiency with data analysis and business intelligence tools
  • Willingness and flexibility to work all shifts including weekends and overtime
  • Bachelor’s Degree

Desired Qualifications:

  • Experience with fraud management tools like Sift Science a plus
  • Knowledge of SQL and Looker a plus

About Zola:

Zola is the fastest growing wedding company in the country. We're reinventing the wedding planning and registry experience to make the happiest moment in our couples' lives even happier. From engagement to wedding and decorating your first home, Zola is there, combining compassionate customer service with modern tools and technology. All in the service of love.
Headquartered in New York City, our team brings deep experience working on beautiful, award-winning e-commerce sites and mobile apps in past roles at Gilt Groupe, Yahoo, Amazon, J.Crew, Rent The Runway, Goldman Sachs, among many others. In 2017 the Wall Street Journal named Zola a top 25 Tech Company to Watch, and Forbes named Zola a Next Billion-Dollar Startup.

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